Cart
0
You may also like
1. What is the typical delivery time for Zephh Lifestyle products?
- For ready items like scatter pillows and lighting, expect delivery within 7-15 days. Customized products such as sofas and furniture may take 4-6 weeks for delivery.
2. On which days of the week does Zephh Lifestyle deliver?
- Deliveries are typically made Monday through Saturday.
3. How will I be notified once my shipment is ready for dispatch?
- You will receive an SMS notification once your shipment is ready for dispatch.
4. Will I receive a call before delivery?
- While we aim to provide a call from the courier or logistics partner confirming the delivery date and time, we cannot guarantee this due to our limited control over their operations.
5. How are large products delivered, especially to higher floors?
- Delivery personnel will deliver goods to the building premises or the nearest accessible point. For higher floors, customers are advised to arrange their own manpower for transporting large products beyond the ground or first floor.
6. Why are some products secured with wooden crates during transit?
- To ensure the safety of goods during transit, many items are secured with wooden crates. While they may cause inconvenience, they are necessary for product protection.
7. What should I do if I notice any defects or damages upon delivery?
- Customers should inspect goods themselves or with the help of a local carpenter or professional upon delivery. Any defects or damages must be reported immediately to the delivery personnel and Zephh Lifestyle customer care.
8. What if furniture is refused due to size constraints?
- Customers are encouraged to carefully review product dimensions before ordering to avoid issues with entryways or staircases. Refusal due to size constraints will be the customer's responsibility.
9. Are there any holding costs or charges for delayed delivery?
- Holding costs may apply if an order is ready for dispatch but is held in our warehouse at the customer's request. Please refer to our policy for detailed information on applicable charges.
10. What if I need to provide special instructions for delivery?
- Please ensure to provide correct address and contact details at the time of placing your order. If you anticipate being unavailable during delivery, kindly inform us in advance to arrange shipping accordingly.
11. Are there any restrictions on delivery addresses?
- We reserve the right not to deliver to insecure addresses such as communal postal addresses or PO Boxes.
12. What if my delivery is delayed?
- While we strive to meet delivery timelines, rare occasions may lead to delays outside of our control. We appreciate your understanding in such instances.
- For ready items like scatter pillows and lighting, expect delivery within 7-15 days. Customized products such as sofas and furniture may take 4-6 weeks for delivery.
2. On which days of the week does Zephh Lifestyle deliver?
- Deliveries are typically made Monday through Saturday.
3. How will I be notified once my shipment is ready for dispatch?
- You will receive an SMS notification once your shipment is ready for dispatch.
4. Will I receive a call before delivery?
- While we aim to provide a call from the courier or logistics partner confirming the delivery date and time, we cannot guarantee this due to our limited control over their operations.
5. How are large products delivered, especially to higher floors?
- Delivery personnel will deliver goods to the building premises or the nearest accessible point. For higher floors, customers are advised to arrange their own manpower for transporting large products beyond the ground or first floor.
6. Why are some products secured with wooden crates during transit?
- To ensure the safety of goods during transit, many items are secured with wooden crates. While they may cause inconvenience, they are necessary for product protection.
7. What should I do if I notice any defects or damages upon delivery?
- Customers should inspect goods themselves or with the help of a local carpenter or professional upon delivery. Any defects or damages must be reported immediately to the delivery personnel and Zephh Lifestyle customer care.
8. What if furniture is refused due to size constraints?
- Customers are encouraged to carefully review product dimensions before ordering to avoid issues with entryways or staircases. Refusal due to size constraints will be the customer's responsibility.
9. Are there any holding costs or charges for delayed delivery?
- Holding costs may apply if an order is ready for dispatch but is held in our warehouse at the customer's request. Please refer to our policy for detailed information on applicable charges.
10. What if I need to provide special instructions for delivery?
- Please ensure to provide correct address and contact details at the time of placing your order. If you anticipate being unavailable during delivery, kindly inform us in advance to arrange shipping accordingly.
11. Are there any restrictions on delivery addresses?
- We reserve the right not to deliver to insecure addresses such as communal postal addresses or PO Boxes.
12. What if my delivery is delayed?
- While we strive to meet delivery timelines, rare occasions may lead to delays outside of our control. We appreciate your understanding in such instances.
